QUESTIONS, REPLY, SHIPPING, RETURNS.
[su_spoiler title= »how can I get the wholesale price ? » open= »yes »] ABC Emballuxe, which is one of the leading food packaging in Canada and the US, offers the best prices and the best quality products and service. We offer wholesale prices for people with a business account at a certain purchase volume. We can open up a trading account. Contact us. [/su_spoiler]
[su_spoiler title= »How can i get free shipping? »]Free Shipping – you offers free shipping on orders over $300 CAD anywhere in Canada and the continental USA. This offer is only applies to orders where free shipping has been selected as a shipping method. Free shipping cannot be combined with any discount code. ABC Emballuxe reserves the right to choose the shipping carrier and type of service. Depending on your location, delivery can take between 3 to 10 business days, possibly longer for remote destinations.
Product exclusions – bulky and heavy products (such as ramekins).
Delivery location exclusions – For delivrery outside canada & United states , pleaseContact us.
[su_spoiler title= »How much will my shipping cost ? »]
Your shipping costs will automatically be calculated during the process of your order. All shipping is calculated by the size & weight of your order as well as your location (postal code / zipcode).
In order to receive a proper shipping calculation, please be sure to provide us with a complete shipping address when you register for your account. Otherwise thank you to contact us and we calculate shipping. Contact us
[su_spoiler title= »How fast will i get my order ? »]
All orders placed before order cut off (11:00 am EST) will be shipped out SAME BUSINESS DAY* (*EXCLUDING Free Shipping orders).
We offer various methods of shipping to suit your needs. Your order will be shipped out according to the method of shipping you have chosen during the time of ordering. We offer everything from same day courier* to overnight to standard shipping. Contact us
[su_spoiler title= »How do i track my package ? »] Once your order has shipped, you will receive an email notification providing you with the tracking information (if available) for your order.[/su_spoiler]
[su_spoiler title= »Is my payment information safe ? »]
Absolutely! Our website is secured with a SSL encryption and we never receive your credit card information directly. We also offer the security of paying via PayPal should you wish.[/su_spoiler]
[su_spoiler title= »What is your return policy ? »]
All return requests for unwanted items must be made within 7 days of your purchase and/or receiving the order. A 20% restocking charge will apply to any returned merchandise. Only sealed merchandise in its original packaging will be accepted.[/su_spoiler]
[su_spoiler title= »I have damaged products in my order, what do i do ? »]
ABC EMBALLUXE prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or refund your money upon receipt of the damaged/defective item(s).
If you received damaged items: Save your shipping box! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Call our customer service number at 514-381-8845 to report damaged goods within 2 days of receipt of product. A returned merchandise authorization will be given to you. A refund will be issued to you on your credit card when we receive the damaged goods providing all conditions of our return policy are met or we can ship out a replacement item.